Ethos Developments are led by brother-sister team who are passionate about designing and constructing beautiful and comfortable homes. Ethos prides itself on designing and providing clean, modern and high-end accommodations that bring luxurious yet affordable homes to tenants. The Ethos culture aims to provide superior accommodations and customer service (management) to tenants. 

Ethos Developments is currently seeking a dedicated Manager of Tenant Happiness to join the team and provide exceptional and a first-class experience for existing and future tenants. This position calls for someone who is professional, personable, enthusiastic, internally motivated, and hard-working. The ideal candidate has sales and/or leasing experience.  The Manager of Tenant Happiness will be an influential part of the team responsible for marketing, showing, and leasing the residential portfolio of homes and apartments.

Business Development: 

•    Effectively advertise rental units, schedule showings, meet with potential tenants and complete character, guarantor and employment reference checks to validate tenant applications in order to ensure a continued 0-1% vacancy record. 
•    Manage all current long-term tenants. 
•    Manage all building maintenance repairs and requests 
•    Manage incoming tenant payments. 
•    Manage all move-in and move-out schedules.
•    Become an expert in using Tenant Turner and Buildium property management software. 
•    Create property budgets, tracking against them on a monthly basis. 
•    Manage all other property and tenant needs;

 

Administration Support: 

•    Conduct quarterly property inspections.
•    Keep rental advertisements up to date with current pricing, availability and included amenities/utilities.  
•    Using RentSync as the backend CRM, maintain the website listings and lead generation systems. 
•    Review maintenance and repair expenses, pay vendors and contractors and track and enter expenses. 
•    Keep property and tenant records accurate and up to date; 
Education Requirements: 
•    College or University Degree in Business Administration, or Marketing; OR 
•    Property Management or Rental Administration, or Real Estate Sale experience with a minimum of three (1) full years of recent work experience in a similar role; OR 
•    Business Development experience, in real estate or rental property management. 

 

Key Requirements: 

•    Great customer service and problem solving
•    In-depth knowledge of Microsoft, Google Office, Kijiji, Facebook Marketplace; 
•    Ability to perform several tasks concurrently and the ability to demonstrate flexibility under competing time requirements and changing deadlines; 
•    Solutions oriented self-starter who thrives in an environment where he/she can be equally successful working independently or in a team environment; 
•    Ability to communicate clearly and concisely with tenants, vendors and maintenance staff in person, on the telephone, and in writing while demonstrating a friendly and professional demeanour; 
•    Must be the first point of contact and deal with difficult tenants & situations. 
•    Must have a vehicle and valid driver's license, and be accessible for emergencies.

 

Hours: Full-time, Permanent 
Salary: $40,000-$50,000 per year 
Location: Ottawa, ON - Work from home optional